Terms of Service & Client Agreement

1.1 What We Build

SiteCroft provides fixed-scope website design and development services for small businesses. All websites are static or near-static, hosted on Vercel, and delivered without databases or complex backend systems unless explicitly agreed in writing.

1.2 Service Tiers

• Starter ($499)— Up to 5 pages, contact form, basic SEO, mobile responsive, 1 revision round
• Standard ($799)— Up to 8 pages, Google Analytics, social links, gallery section, 2 revision rounds
• Premium ($1,199)— Up to 12 pages, booking embed, blog/news page, custom sections, priority 48-hour turnaround, 3 revision rounds

1.3 Delivery Timeline

We will deliver a preview of your website within 7 business days of receiving your completed intake form. The timeline begins when the intake form is fully submitted with all required assets — not at the time of payment. Delays in submitting content, photos, or feedback may extend the timeline accordingly.

1.4 Revision Rounds

Each tier includes a set number of revision rounds as listed above. A revision round is defined as one consolidated batch of feedback submitted at one time. Additional revision rounds beyond the included amount are billed at $200 per hour. Revision rounds expire 30 days after the preview is first delivered.

1.5 What Is Not Included

• Custom web applications, e-commerce with live inventory, or membership portals
• Logo design (we can incorporate an existing logo or create a simple text-based logo at no charge)
• Copywriting (we can work with content you provide; AI-assisted copy can be arranged separately)
• Domain name registration (you are responsible for purchasing and managing your own domain)
• Third-party service fees (booking platforms, email marketing tools, payment processors, etc.)

2.1 One-Time Payment

The full package price is charged at the time of purchase via Stripe. All prices are in USD. Payment is non-refundable once work has commenced (see Section 7 for refund policy).

2.2 Care Plan

All packages include the SiteCroft Care Plan, which begins immediately upon purchase. The first 30 days are included at no additional charge. Beginning on day 31, the Care Plan renews automatically at $50.00 USD per month until cancelled.

The Care Plan includes:

• Website hosting on Vercel’s global CDN
• SSL certificate management
• Uptime monitoring
• One (1) content update per month (text or image swaps on existing pages)
• Monthly SEO check

Content updates must be requested via email and will be completed within 5 business days. Updates do not include adding new pages, structural redesigns, or new functionality.

2.3 Billing

Monthly Care Plan charges are processed automatically via Stripe on the same date each month. You will receive a receipt by email for each charge. If a payment fails, Stripe will retry the charge up to three times over 7 days. If payment cannot be collected, the Care Plan will be suspended and your site may be taken offline until payment is resolved.

2.4 Price Changes

We reserve the right to change the monthly Care Plan rate with 30 days’ written notice to the email address on file. If you do not agree with the new rate, you may cancel the Care Plan without penalty during the 30-day notice window. Continued use of the service after the effective date constitutes acceptance of the new rate.

3.1 Cancellation

You may cancel the Care Plan at any time by emailing hello@sitecroft.com or via the Stripe customer portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days in the final billing period.

3.2 What Happens After Cancellation

Upon cancellation of the Care Plan, your website will remain live for 30 days from the cancellation effective date. During this period you have two options:

Option A — Site Transfer: Pay a one-time $99 transfer fee and we will transfer the website project to your own Vercel account. You will then own and manage hosting independently. We will provide reasonable assistance during the transfer process.

Option B — Site Offline: If no transfer is arranged within 30 days of cancellation, the site will be taken offline. Your code and assets will be provided to you as a ZIP file upon request at no charge.

SiteCroft is not liable for any business impact, lost leads, or revenue resulting from a site being taken offline following Care Plan cancellation.

3.3 Transfer Process

To initiate a transfer, email hello@sitecroft.com with the subject line “Site Transfer Request.” You must have a Vercel account (free tier is sufficient). We will complete the transfer within 5 business days of receiving payment of the transfer fee. After transfer, SiteCroft has no further responsibility for the site.

4.1 You Own Your Content

All content you provide to us — including text, images, logos, and brand assets — remains your property. You grant SiteCroft a non-exclusive license to use your content solely for the purpose of building and maintaining your website.

4.2 You Own Your Website

Upon completion of your website and receipt of full payment of the one-time package fee, you own the website design and all custom code created specifically for your project. This ownership vests immediately upon full payment and is not contingent on the status of the Care Plan. The Care Plan governs hosting and maintenance only — not ownership of the underlying work product.

4.3 SiteCroft Portfolio Rights

Unless you request otherwise in writing, SiteCroft reserves the right to display your completed website in our portfolio, case studies, and marketing materials. We will never share confidential business information beyond the visual appearance of the site.

4.4 Third-Party Assets

Websites may incorporate stock photography from sources such as Unsplash, fonts from Google Fonts, or other freely licensed assets. You are responsible for ensuring any content you provide does not infringe on third-party intellectual property rights.

6.1 Client Indemnification

You agree to indemnify, defend, and hold harmless SiteCroft, its owners, employees, and contractors from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Content, images, logos, or materials you provide that infringe on any third-party intellectual property rights, privacy rights, or other legal rights
• Any misrepresentation or breach of your obligations under this Agreement
• Your use of the website in a manner that violates applicable law

6.2 SiteCroft Indemnification

SiteCroft agrees to indemnify, defend, and hold harmless the Client from and against any third-party claims arising directly from SiteCroft’s negligent or willful provision of services under this Agreement, provided that such claims do not arise from content, materials, or instructions provided by the Client.

6.3 Indemnification Process

The indemnified party must provide prompt written notice of any claim and allow the indemnifying party to control the defense of such claim. The indemnified party agrees to provide reasonable cooperation at the indemnifying party’s expense.

7.1 Before Work Commences

If you request a full refund before submitting your intake form, we will issue a full refund of the one-time package price within 5 business days, less any Stripe processing fees.

7.2 After Work Commences

Once your intake form has been submitted and work has begun, the one-time package fee is non-refundable. We are committed to delivering a quality website and will work through revision rounds to ensure you are satisfied with the result.

7.3 Care Plan

Monthly Care Plan charges are non-refundable. The 30-day free period is provided at the start of every engagement.

7.4 Dispute Resolution

If you are unsatisfied with your website, please contact us at hello@sitecroft.com before initiating a chargeback. We will work in good faith to resolve the issue. Chargebacks initiated without prior communication may result in suspension of services and recovery of costs.